Warranty

Warranty 

We include 6 months of warranty cover as standard on every car.  We aim to make the warranty process as simple as possible to make sure your car is repaired with the minimum hassle possible. 

How to make a claim : 

When you purchase a car you will be emailed a copy of the warranty terms and conditions. The warranty claim is administered by Lawgistics who will access the claim and find a suitable garage locally to you. 

Step 1. Check your warranty is valid

Ensure you have satisfied all the requirements of the warranty and check it has not expired or exceeded the mileage limit. If the warranty has passed the expiry date or mileage limit, your warranty will no longer be valid.

Step 2. Raise a claim

Contact Driver Administration by clicking the “Raise A Claim” button and filling out the online form. If your claim is urgent, please call 0300 456 4799.

Step 3. Follow instructions

Driver Administration will advise you on the appropriate course of action to confirm your warranty validity, which may require getting a diagnosis at an Approved Repairer. Authorisation is always required before any repairs are carried out.

Step 4. Investigate the fault

You will be asked to contact the repairer to arrange a convenient date and time for the diagnosis/repair. Depending on the diagnosis, the circumstances of the breakdown and the claims limit, you may be asked to contribute more, some, or all of the diagnosis/repair costs.

Step 5. Authorise the claim

If your claim is valid, Driver Administration will ask the repairer to submit an invoice with full details of the repair, including all part(s), labour and VAT. Driver Administration will authorise the claim and instruct the Supplying Dealer to pay the repairer the amount due under the policy. You will be responsible for paying any amount over and above the claim limit of the warranty.

AA Extended warranties

Being partnered with the AA we offer extended AA Warranties up to 3 years. Get in touch with us to find out more.